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surfside guitar works
- Perfect Sound, Everytime!
- Guitar & Bass Setups, Maintenance and Repairs.
- 100% Satisfaction Guaranteed
Terms and Conditions
Since Surfside Guitar works is located in a residential area, all services are by appointment only. To schedule an appointment, contact us between 9:00 AM and 5:00 PM Monday through Friday. You can contact us by a call or text at 760-672-7210, or email us at todd@surfsideguitarworks.com . If you schedule by email or text, please be descriptive of the service(s) you want so we can quote you an accurate price and expected turnaround time. If you call and we do not answer, please leave a voice message as we may be working on someone else's guitar, and to ensure fast turnaround times, we generally don't stop what we're working on to answer the phone. We will call you back as soon as we complete the job we're on, usually within 30 minutes or so.
At the time you schedule your appointment, we will let you know what time you can drop off or pick up your guitar. We generally do drop offs and pickups at a specific time(s) per day, and we have everyone arrive at the same time. This allows us to maximize time working on guitars so we can continue to provide you with fast turnaround times. We want to provide you with the best quality work in the shortest time possible because we know you'll miss your guitar every minute that it's out of your hands! Whether it's drop-off or pickup, please be on time to be respectful of your fellow musicians. Please bring your guitar in a case or gig bag to keep it protected while it's in our possession. We will not be responsible for damage to an instrument that is not brought to us in a case or gig bag.
Return and Refund Policy
Satisfaction Guaranteed
All of our work comes with a 100% satisfaction guarantee. When you pick up your guitar or bass, we will allow you a few minutes to examine it to make sure it's to your liking. If necessary, we will make any adjustments to get your instrument the way you like it. We guarantee setups for 30 days from the date of completion. Please understand, most guitars and basses have necks make of wood. Wood can be very sensitive to changes in temperature and especially humidity. We understand adjustments to the neck and string height can be affected by that humidity. So, if you neck moves within 30 days of completion, we will readjust it for you free of charge. Any issues not related to the service provided will not be covered by this warranty. Repairs other than setups and fretwork are guaranteed for one year.
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